Proof that mindful delivery drives measurable impact
Our clients span public, health, and financial sectors. Each story shows how pairing human-centred design with resilient technology delivers durable value, even in complex, regulated environments.
What our clients say
Hear directly from leaders who've partnered with Xappert to transform their organisations.
Xappert's team didn't just deliver a solution—they transformed how we think about clinician onboarding. The 38% reduction in cycle time was impressive, but what really mattered was that they embedded capability into our teams so we could sustain the improvements ourselves.
Working with Xappert felt like having an extension of our own team. Their AI-informed recommendations doubled our lead generation, but they also built in the guardrails and governance we needed. They understand that in financial services, trust and compliance can't be afterthoughts.
The cloud migration Xappert led gave us 99.97% uptime during our busiest season—something we'd struggled with for years. But beyond the technical wins, they established governance forums that our departments now own. That's the kind of lasting change we needed.
Xappert's human-centered approach made all the difference. They listened to our clinicians, mapped real journeys, and delivered solutions that actually worked in practice. The satisfaction scores speak for themselves—from 3.1 to 4.4 in just a few months.
What sets Xappert apart is their transparency. Every sprint, every decision, every risk was communicated clearly. We knew exactly what we were getting, when, and why. That kind of partnership is rare in consulting.
They didn't just build us a dashboard—they transformed how we make decisions. The explainable AI recommendations combined with human oversight gave our advisors confidence. Adoption exceeded 85% because the tools actually made their jobs easier.
Featured engagements
These case studies highlight how Xappert Incorporated steps into high-stakes programmes to stabilise platforms, modernise services, and create confident teams.
Provincial Healthcare
Digitising clinician onboarding while maintaining regulatory trust
Challenge
Thousands of clinicians needed faster access to systems across a legacy application estate while maintaining compliance with provincial governance.
How we responded
- Mapped end-to-end onboarding journey with clinicians and policy leads to expose friction points
- Introduced a federated identity model with zero-trust controls and automated approvals
- Coached internal teams on product thinking and change enablement to sustain improvements
Results
- 38% reduction in onboarding cycle time without compromising safeguards
- Audit-ready reporting delivered in minutes instead of days
- Clinician satisfaction improved from 3.1 to 4.4 out of 5 across pilot regions
Financial Services
AI-informed servicing for wealth management advisors
Challenge
Advisory teams struggled with fragmented data sources, resulting in missed cross-sell opportunities and inconsistent client experiences.
How we responded
- Designed an enterprise data fabric aligning CRM, support, and interaction telemetry
- Built explainable AI recommendations with guardrails and human-in-the-loop approvals
- Rolled out enablement playbooks and governance councils to monitor adoption and ethics
Results
- 2.5x increase in actionable leads surfaced weekly
- Advisor adoption exceeded 85% within six weeks of launch
- Executive dashboard tied interventions to regulated compliance metrics
Public Sector
Modernising citizen services with cloud-native infrastructure
Challenge
Legacy infrastructure limited scalability of digital services during seasonal demand spikes, risking downtime for critical permitting workflows.
How we responded
- Developed a cloud migration and modernisation roadmap prioritising high-impact services
- Implemented infrastructure as code, observability, and automated disaster recovery drills
- Established a continuous optimisation cadence with shared scorecards across departments
Results
- 99.97% uptime across peak seasons with resilient failover
- Operational costs reduced by 24% through proactive capacity management
- Cross-functional governance forums now own ongoing enhancements and backlog health
Partnership principles that keep value flowing
Clients return to us because we combine big-picture thinking with the rigour required to move heavily regulated programmes forward.
Co-creation, not black-box consulting
We embed alongside your teams, designing playbooks and tooling with them. Transparency builds trust and ensures capability transfer.
Evidence-based decisions
Every hypothesis is tested against data and stakeholder insight. We iterate fast, but never skip measurement or risk management.
Humans remain at the centre
AI and automation only succeed when teams feel supported. Change enablement, upskilling, and empathy are baked into every deliverable.
What to expect in week one
We establish a shared understanding quickly and transparently. No hidden work, no surprise fees.
- Value hypothesis and stakeholder map
- Baseline measurement and KPI definition
- Communication cadence & change charter